SLA

Service Level Agreement

Service Level Agreement (SLA)

99.9% Uptime

Star Web Hosting endeavors to maintain a minimum of 99.9% uptime for all clients, regardless of hosting package.

If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level.

Any planned maintenance work is except from this guarantee and will be ignored. VPS packages currently have no SLA.

Uptime level is calculated by our monitors only.

Only one valid claim can be made per calendar month.

Downtime occuring due to natural disasters or DDoS attacks against the network do not count towards the SLA calculations.

features Included
  • No setup fees
  • Free site migration
  • Free SSL Certificate
  • Private name servers
  • No setup fees
  • Free site migration
  • Free SSL Certificate
  • Private name servers

Money Back Guarantee!

We provide a 30 day money back
guarantee on all packages. more

Service Level Agreement

We work hard to maintain 99.9% uptime
regardles of the hosting package. more

Instant Activation!

We aim to instantly activate all Shared
and Reseller Hosting packages. more

DMCA.com